WordPress Website Support
PRONETS Help Desk (MSP Clients)
Support Articles
Setting Up Your Rackspace Email Account in Mozilla Thunderbird
This article will assist you with setting up a fresh install or new profile of Mozilla Thunderbird. Please note that we recommend Mozilla Thunderbird because it's a free & open source email client, but we do not warranty it's use or provide support on it. To...
PRONETS Nameservers Are Changing
If you manage your own domain registration, then to keep your website and email up & running, we need your help. Our nameservers are changing, and we need you to update your domain nameservers to match our new ones. The tentative date for decommissioning our old...
About Managed WordPress Hosting
The below policies apply to WordPress websites that we host but did not develop. Your hosting includes: A powerful server with dedicated resources for the site.15 minutes of support per month: We will provide guidance and recommendations for any questions you have...
Cleaning Up Your Email
If you’re receiving notifications that you’re near your email storage quota. See below for some tips on cleaning up. First you’ll want to login to the webmail interface. To empty your Trash folder in the webmail interface: 1. Right-click the Trash folder and click...
New Hosted Email Restrictions 2020
New email restrictions have been put in place to protect the integrity and performance of our hosted email system. These include measures to block spoofed / unauthenticated emails, and revised sending & receiving limits. Spoofed Email Prevention To limit the...
How To Fix The Facebook Feed On Your Website (Step-By-Step Tutorial)
What has changed? Due to recent privacy issues Facebook has changed access to their page feeds. We use these page feeds to display posts from your Facebook on your website. What does this mean for me? This means you need to retrieve a unique token for your page,...
Exchange Email Settings
For step-by-step instructions on setting up your Hosted Exchange mailbox on a device, login here: https://emailhelp.rackspace.com/ This article will assist you with setting up your email client with your Hosted Exchange mailbox. You will need your server settings,...
Setting Up Email On Your Phone Or PC
Go to https://emailhelp.rackspace.com/ and login for step-by-step instructions. If you have any issues, contact us at 276-236-8226. Looking for server settings? Check out our article on mail server IMAP, POP, and SMTP settings.
Email Settings
This article gives a general overview of our server settings for devices that may require them (printers, copiers, scanners) as well as provide general guidance. NOTE: If you need help setting up a computer (such as Outlook) or mobile device, go to...
Resetting Your Email Password
If you've forgotten your password, please call 276-236-8226. Changing an Email Account Password Login into the webmail interface at: http://mail.pronetsweb.com/Click the settings icon in the top right (looks like three vertical lines, see below)In the dropdown click...
